ma99's Privacy Policy

ma99 is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of users' personal information is our fundamental responsibility. This privacy policy ("Policy") describes what information ma99 collects, why it is collected, how that information is used, and how we keep it secure.

This policy applies to the ma99 website, mobile version, and all associated digital services. If you use our platform or create an account, we assume that you have read, understood, and accepted the terms of this policy. If you have any questions about this policy, please contact us.

During account registration and use of services, you may provide the following information:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — only accounts for those aged 21 or above are accepted)
• National ID card or passport details for identity verification
• Payment method details — bKash, Nagad, or Rocket account number
• Home address (if required)

When you visit or use the ma99 platform, some information may be collected automatically through technical means:

• IP address and device type
• Browser type and version, operating system
• Date, time, and session duration of site visits
• Which pages you visited and which links you clicked
• Referral URL (where you came from before reaching our site)
• Information obtained from cookies and similar tracking technologies

As part of your account activity, we record the following information:

• Deposit and withdrawal history and amounts
• Gaming history and betting details
• Records of bonus and promotional offer usage
• Customer support contact details and logs

ma99 uses collected information only for the following legitimate purposes:

1. Account management: Creating, verifying, and keeping your account secure.
2. Service delivery: For gaming, betting, transaction processing, and bonus distribution.
3. Identity verification: To confirm age through the KYC process and to prevent fraud.
4. Financial transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
5. Customer support: To resolve your complaints, questions, and issues.
6. Platform improvement: To improve service quality and resolve technical issues.
7. Security & prevention: To prevent fraud, money laundering, and unauthorized access.
8. Communication: To inform you of important updates, policy changes, or security-related matters.
9. Responsible gaming: To identify potentially problematic gaming patterns and provide support.

ma99 uses industry-standard technical measures to protect your information. SSL encryption is active on our platform, keeping all data exchanged between your browser and our servers secure. We also use:

• Encrypted database storage
• Secure payment gateway integration
• Firewall and intrusion detection systems
• Regular security audits and monitoring
• Two-Factor Authentication capability

We retain your information for as long as your account is active and for as long as necessary to meet legal and regulatory obligations. After account closure, some information may be securely retained for a defined period — after which that information is securely deleted or anonymized.

ma99 never sells your personal information or transfers it to third parties for commercial purposes. However, in the limited circumstances below, specific information may be shared with specific parties:

• Payment processors: The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment service provider.
• Technology partners: Technology companies that assist in operating the platform, who operate under strict confidentiality agreements.
• Legal obligations: Information may be provided as required to comply with lawful orders or directives from government or law enforcement authorities.
• Fraud prevention: When cooperation with relevant authorities is required to prevent financial crime or fraud.

Your information is not shared with third parties for any purpose other than those listed above.

The ma99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functional cookies: To remember your preferences and language settings.
• Analytical cookies: To analyze platform usage and improve service quality.

Most browsers provide controls to manage cookies. However, disabling cookies may limit some functionality of the platform.

As a ma99 user, you have the following rights over your own information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information in your account.
• Right to erasure: In certain circumstances you can request deletion of your personal information — however, we may be obliged to retain some information due to legal requirements.
• Right to restrict processing: In certain cases you can request that the use of your information be limited.
• Right to data portability: Where applicable, you can request your information in a structured format.
• Right to object: You can object to the processing of your information for certain purposes.

To exercise these rights, please contact our support team.

ma99 does not knowingly collect or process information from any person under the age of 21. We verify age at the time of registration. If it comes to our attention that an account belongs to a minor, that account will be closed immediately and the associated information will be securely deleted.

If you believe a minor is using our platform, please contact us immediately.

Should a data security breach occur for any reason — one that may pose a risk to your rights and freedoms — we will take the following steps without delay:

• Taking technical measures to stop the breach
• Notifying affected users as quickly as possible
• Taking the necessary steps to prevent such incidents in the future
• Conducting an investigation to determine the extent of the breach

If you ever suspect the security of your account has been compromised, please change your password immediately and notify our support team.

ma99 reserves the right to amend or update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform or inform you at your registered email address. The updated policy will take effect from the date it is posted.

Continuing to use the platform after any changes will be taken as your acceptance of the new policy. We therefore recommend visiting this page regularly.